FAQ

1. HOW CAN I PAY FOR MY ORDERS?

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.

2. IS IT A MUST TO HAVE AN ACCOUNT TO MAKE A PURCHASE?

Nope. You can place an order as a guest, but you can enjoy some perks if you have an account with us:

  • Express checkout

  • View order status and order history

  • Receive updates of new releases and special promotions

3. IS MY ONLINE PURCHASE SECURE?

When purchasing online using your credit card, all of your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

4. ARE THERE ANY EXCHANGE RATES?

All transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate on the date your card issuer processes the transaction.

5. WHERE DO YOU SHIP?

We ship worldwide and accept a wide range of shipping destinations. Nonetheless, if your country is not supported by our logistics network, we will inform you right away and make the necessary changes to your order. To learn about our destination listings, contact us via service@giftalio.com.

6. CAN I CHANGE MY SHIPPING INFORMATION AFTER PLACING AN ORDER?

Please note that your shipping information cannot be revised after the order has been processed or shipped.

7. HOW LONG DO I NEED TO WAIT FOR MY ORDER?

Most orders placed Monday through Friday (excluding major holidays) will typically ship within 5–7 business days and arrive within 10–20 business days after the shipment date. However, some circumstances may result in delayed shipping or delivery:

  • Credit card payment issues

  • Incorrect shipping information

  • Severe weather impacting normal delivery times

  • Orders held because items are out of stock. On infrequent occasions, we may be out of stock. In this case, your order may take longer to ship. We will contact you if this happens.

8. HOW CAN I TRACK MY ORDER?

We know you are eager to receive your order. When your package ships, we will send you an email notification containing a link that allows you to track your shipment. You can also track the status of your shipment at 17track.net.

9. WHAT SHOULD I DO IF I FIND THERE IS SOMETHING MISSING IN MY ORDER?

Please contact us immediately at service@giftalio.com.